Who it's for
Software for clinical and medical directors of online services
The problems we hear
- Each prescriber works slightly differently, and you cannot see it.
- Updating a protocol means emailing a PDF and hoping it is read.
- Audits are done by hand from samples.
- Safety updates take weeks to reach the assessment.
How Sync-RX handles it
- Protocols built into the assessment, so a change applies to every order at once.
- Skip logic, branching and rejection screens for ineligible answers.
- Risk flags from BMI, keywords, subscription timing and image authenticity checks in front of every prescriber.
- Access set by module and action, bundled into profiles for each prescriber.
- Signed prescriptions locked once issued, with changes made by a new prescription that supersedes the old one.
End to end, or just the parts you need
Bring your own prescribing team, or add ours for extra capacity under the same protocols.
Sync-RX is more than software. We work in partnership with The Independent Pharmacy, a fully regulated UK online pharmacy, so a patient can go from first consultation to a signed prescription to medicine at their door without you stitching together three suppliers.
- Consultation. Your branded assessment, built around the medicine and the questions your clinicians want asked.
- Clinical review. Risks flagged automatically, reviewed by a prescriber, approved or turned down with the reason recorded.
- Prescribing. Signed in-app with an advanced electronic signature, timestamped and stored.
- Dispensing and delivery. Sent to The Independent Pharmacy, dispensed, labelled and shipped, same-day dispatch on orders placed before 3pm, with tracking coming back into the patient record.
Already have your own pharmacy or your own prescribers? Keep them. Use Sync-RX only for the parts you want and plug your own supply chain into the rest. The treatments we support page sets out what can run through this.
Our pharmacy partner: The Independent Pharmacy
The Independent Pharmacy is a fully regulated UK online pharmacy. Their own site reports a 4.9 out of 5 rating from over 30,000 reviews, more than 1,300 medicines across over 90 conditions, same-day dispatch on orders placed before 3pm, and free discreet delivery on orders over £40.
That is who reviews and dispenses behind the scenes when you use our prescribing and dispensing service. Your patients see your brand; the clinical and pharmacy work is done by a registered pharmacy with a public track record.
What you get on day one
Your protocols as live assessments, your prescribers set up with the right access, and the decision trail running from day one.
Typical setup
- We turn your protocols into assessments and flags.
- Prescribers and access levels are set up.
- A review cycle is agreed for updates.
- Go live with test orders first.
Questions we get asked
Can I change a protocol without a developer?
Yes. Consultation forms are edited in the form builder by staff with the questionnaire developer role, or from AI tools through the forms MCP server.
Can I see who reviewed each order?
Each order shows the flags raised and the clinician who reviewed and prescribed it.
Can we test a new version of a form?
Yes. Forms support A/B variants.
Who else uses Sync-RX
- Superintendent pharmacists: Governance, SOPs and an audit trail you can stand behind.
- Pharmacy owners: Grow online without growing the back office.
- Remote prescribers: Everything needed to decide, in one screen.
- Founders and operators: Launch a regulated brand quickly and see what is working.
- Dispensary and ops managers: Order queues, labels and couriers at volume.
Book a walkthrough
Tell us your treatment areas and where you are today, and we will show you the whole journey end to end. Pricing, minimum terms and what counts as a consultation are set out in the commercial section of the FAQ. Already running on something else? See moving to Sync-RX.