Who it's for
Software for superintendent pharmacists running online services
The problems we hear
- Safeguards live in SOPs and training, but the software lets staff skip steps.
- Evidence for an inspection is spread across inboxes, spreadsheets and several systems.
- You find out about problems from complaints, not from the record.
- Every new treatment area means another round of manual checks.
How Sync-RX handles it
- Assessments with hard stops, so an order that should not go ahead cannot move forward.
- Identity checks through Veriff, LexisNexis or Sync's own video verification, with results on the patient record.
- Risk flags from a clinical flagging engine (BMI, keywords, subscription timing) and image authenticity checks.
- A named clinician reviews every order before a prescription is issued.
- Access set by module and action for each member of staff, and two-factor sign-in for staff accounts.
End to end, or just the parts you need
Keep your own pharmacy and dispensary, and use Sync-RX for the online consultation, prescriber review and record keeping.
Sync-RX is more than software. We work in partnership with The Independent Pharmacy, a fully regulated UK online pharmacy, so a patient can go from first consultation to a signed prescription to medicine at their door without you stitching together three suppliers.
- Consultation. Your branded assessment, built around the medicine and the questions your clinicians want asked.
- Clinical review. Risks flagged automatically, reviewed by a prescriber, approved or turned down with the reason recorded.
- Prescribing. Signed in-app with an advanced electronic signature, timestamped and stored.
- Dispensing and delivery. Sent to The Independent Pharmacy, dispensed, labelled and shipped, same-day dispatch on orders placed before 3pm, with tracking coming back into the patient record.
Already have your own pharmacy or your own prescribers? Keep them. Use Sync-RX only for the parts you want and plug your own supply chain into the rest. The treatments we support page sets out what can run through this.
Our pharmacy partner: The Independent Pharmacy
The Independent Pharmacy is a fully regulated UK online pharmacy. Their own site reports a 4.9 out of 5 rating from over 30,000 reviews, more than 1,300 medicines across over 90 conditions, same-day dispatch on orders placed before 3pm, and free discreet delivery on orders over £40.
That is who reviews and dispenses behind the scenes when you use our prescribing and dispensing service. Your patients see your brand; the clinical and pharmacy work is done by a registered pharmacy with a public track record.
What you get on day one
Your assessments, review queues and access levels set up to match your SOPs, with the audit trail running from the first order.
Typical setup
- We go through your SOPs and treatment areas with you.
- Assessments and hard stops are built to match them.
- Roles and permissions are set for each member of staff.
- You sign off a test order before going live.
Questions we get asked
Can we show the audit trail to an inspector?
Yes. Each order carries its consultation answers, flags, identity result, signed prescription and pharmacy status history.
Can we restrict who can approve certain treatments?
Yes. Access is set by role, so only the prescribers you choose see and approve each category.
Does Sync-RX follow the February 2025 GPhC guidance?
The workflows are built around it. See our guide to GPhC expectations for online prescribing for how each safeguard maps to the record.
Who else uses Sync-RX
- Pharmacy owners: Grow online without growing the back office.
- Remote prescribers: Everything needed to decide, in one screen.
- Clinical and medical directors: Protocols, oversight and audit across every prescriber.
- Founders and operators: Launch a regulated brand quickly and see what is working.
- Dispensary and ops managers: Order queues, labels and couriers at volume.
Book a walkthrough
Tell us your treatment areas and where you are today, and we will show you the whole journey end to end. Pricing, minimum terms and what counts as a consultation are set out in the commercial section of the FAQ. Already running on something else? See moving to Sync-RX.