Who it's for
Software for dispensary and operations managers
The problems we hear
- Approved orders arrive in more than one place.
- Labels and courier bookings are copied by hand.
- Patients chase tracking because nobody can see it.
- Repeat days create spikes nobody planned for.
How Sync-RX handles it
- A dispensing area for approved orders.
- A label designer for your dispensing labels.
- Delivery timeline on the order, visible in the patient portal.
- Repeat cycles run through TIP Flow and Recharge.
- Staff access set by module and action, so customer service can see orders without clinical permissions.
End to end, or just the parts you need
Use your own dispensary, or send some or all volume to our partner pharmacy when you need extra capacity.
Sync-RX is more than software. We work in partnership with The Independent Pharmacy, a fully regulated UK online pharmacy, so a patient can go from first consultation to a signed prescription to medicine at their door without you stitching together three suppliers.
- Consultation. Your branded assessment, built around the medicine and the questions your clinicians want asked.
- Clinical review. Risks flagged automatically, reviewed by a prescriber, approved or turned down with the reason recorded.
- Prescribing. Signed in-app with an advanced electronic signature, timestamped and stored.
- Dispensing and delivery. Sent to The Independent Pharmacy, dispensed, labelled and shipped, same-day dispatch on orders placed before 3pm, with tracking coming back into the patient record.
Already have your own pharmacy or your own prescribers? Keep them. Use Sync-RX only for the parts you want and plug your own supply chain into the rest. The treatments we support page sets out what can run through this.
Our pharmacy partner: The Independent Pharmacy
The Independent Pharmacy is a fully regulated UK online pharmacy. Their own site reports a 4.9 out of 5 rating from over 30,000 reviews, more than 1,300 medicines across over 90 conditions, same-day dispatch on orders placed before 3pm, and free discreet delivery on orders over £40.
That is who reviews and dispenses behind the scenes when you use our prescribing and dispensing service. Your patients see your brand; the clinical and pharmacy work is done by a registered pharmacy with a public track record.
What you get on day one
Your order queue, labels and couriers connected, with tracking going back to patients automatically.
Typical setup
- We connect your couriers and label printing.
- Queues are set up by treatment area or priority.
- Staff are given dispensary access.
- You process a test order end to end.
Questions we get asked
Is Royal Mail connected?
Royal Mail has a test connection today. Talk to us about your courier.
How are repeats handled?
Repeat cycles run through TIP Flow and Recharge, with wellbeing check-ins around them.
Can customer service see order status?
Access is set by module and action, so you can give customer service order access without prescribing rights.
Who else uses Sync-RX
- Superintendent pharmacists: Governance, SOPs and an audit trail you can stand behind.
- Pharmacy owners: Grow online without growing the back office.
- Remote prescribers: Everything needed to decide, in one screen.
- Clinical and medical directors: Protocols, oversight and audit across every prescriber.
- Founders and operators: Launch a regulated brand quickly and see what is working.
Book a walkthrough
Tell us your treatment areas and where you are today, and we will show you the whole journey end to end. Pricing, minimum terms and what counts as a consultation are set out in the commercial section of the FAQ. Already running on something else? See moving to Sync-RX.