Who it's for
Software for private clinics moving online
The problems we hear
- Patient information is spread across a booking tool, an inbox, a spreadsheet and paper notes.
- Clinicians repeat questions the patient already answered before the appointment.
- Following up on blood tests, dose changes and reviews depends on somebody remembering.
- Patients are handed a paper script and sent to find their own pharmacy, and you never learn whether they collected it.
How Sync-RX handles it
- One patient record: assessments, appointments, notes, vitals, photos, blood test results, prescriptions and orders.
- Pre-appointment assessments so the clinician opens the call already knowing the history, with risks flagged.
- Blood test results read automatically from the PDF and shown as markers against the patient's history.
- Appointments with video links, reminders and notes written straight into the record.
- Prescriptions sent to The Independent Pharmacy for dispensing and delivery, with tracking visible to you and the patient.
- A patient portal so people can see their treatment, upload what you asked for and check in between appointments.
End to end, or just the parts you need
You do not need to become a pharmacy. We work with The Independent Pharmacy, who dispense and deliver in your clinic's name, so the whole journey stays yours.
Sync-RX is more than software. We work in partnership with The Independent Pharmacy, a fully regulated UK online pharmacy, so a patient can go from first consultation to a signed prescription to medicine at their door without you stitching together three suppliers.
- Consultation. Your branded assessment, built around the medicine and the questions your clinicians want asked.
- Clinical review. Risks flagged automatically, reviewed by a prescriber, approved or turned down with the reason recorded.
- Prescribing. Signed in-app with an advanced electronic signature, timestamped and stored.
- Dispensing and delivery. Sent to The Independent Pharmacy, dispensed, labelled and shipped, same-day dispatch on orders placed before 3pm, with tracking coming back into the patient record.
Already have your own pharmacy or your own prescribers? Keep them. Use Sync-RX only for the parts you want and plug your own supply chain into the rest. The treatments we support page sets out what can run through this.
Our pharmacy partner: The Independent Pharmacy
The Independent Pharmacy is a fully regulated UK online pharmacy. Their own site reports a 4.9 out of 5 rating from over 30,000 reviews, more than 1,300 medicines across over 90 conditions, same-day dispatch on orders placed before 3pm, and free discreet delivery on orders over £40.
That is who reviews and dispenses behind the scenes when you use our prescribing and dispensing service. Your patients see your brand; the clinical and pharmacy work is done by a registered pharmacy with a public track record.
What you get on day one
A branded clinic your patients recognise, your consultation forms, your appointment types, and access levels that keep admin staff out of clinical notes.
Typical setup
- We create your clinic and apply your branding.
- Turn your existing consultation forms into online assessments.
- Connect your calendar and set your appointment types.
- Agree which treatments The Independent Pharmacy dispenses for you.
- Add clinicians and admin staff, invite a handful of patients, then open it up.
Questions we get asked
Do we need our own pharmacy?
No. Our partner, The Independent Pharmacy, dispenses and delivers for you, and your patients stay inside your branded experience throughout.
Can we keep our own prescribers?
Yes. Use your clinicians, ours, or a mix.
Can patients still be seen in person?
Yes. The record is the same whether the consultation happened in the room or on a video call.
Who can see clinical notes?
Only the roles you allow. Access is set area by area, and every view is logged.
Can we do blood tests?
Yes. Upload the lab PDF and the markers are extracted and tracked against previous results.
What about patients who need a GP notified?
Notification to the patient's GP can be part of the workflow, with the patient's consent recorded.
Who else uses Sync-RX
- Online pharmacies: Consultations, clinical checks, prescribing and dispensing in one place.
- Gyms and coaching: Clinically supervised weight loss alongside training and nutrition.
- Aesthetics clinics: Consent, photographs, prescriber sign-off and supply on one record.
Book a walkthrough
Tell us your treatment areas and where you are today, and we will show you the whole journey end to end. Pricing, minimum terms and what counts as a consultation are set out in the commercial section of the FAQ. Already running on something else? See moving to Sync-RX.