Who it's for
Software for founders launching an online health brand
The problems we hear
- Every supplier wants their own contract and setup.
- Nobody can tell you who is responsible for what clinically.
- Conversion falls on long, clunky consultation forms.
- You cannot see orders, approvals and repeats in one place.
How Sync-RX handles it
- A branded shop and consultation flow in your name.
- Prescribers and a partner pharmacy available if you do not have your own.
- Subscriptions with a clinical check before each repeat.
- Shopify, Stripe, Ryft or Sync Pay at checkout, with Recharge for subscriptions.
- Orders tracked through Approved, Prescribed, Sent to Pharmacy, Fulfilled and Delivered.
End to end, or just the parts you need
You do not need your own pharmacy or prescribers. Our partner The Independent Pharmacy can dispense and deliver in your brand's name.
Sync-RX is more than software. We work in partnership with The Independent Pharmacy, a fully regulated UK online pharmacy, so a patient can go from first consultation to a signed prescription to medicine at their door without you stitching together three suppliers.
- Consultation. Your branded assessment, built around the medicine and the questions your clinicians want asked.
- Clinical review. Risks flagged automatically, reviewed by a prescriber, approved or turned down with the reason recorded.
- Prescribing. Signed in-app with an advanced electronic signature, timestamped and stored.
- Dispensing and delivery. Sent to The Independent Pharmacy, dispensed, labelled and shipped, same-day dispatch on orders placed before 3pm, with tracking coming back into the patient record.
Already have your own pharmacy or your own prescribers? Keep them. Use Sync-RX only for the parts you want and plug your own supply chain into the rest. The treatments we support page sets out what can run through this.
Our pharmacy partner: The Independent Pharmacy
The Independent Pharmacy is a fully regulated UK online pharmacy. Their own site reports a 4.9 out of 5 rating from over 30,000 reviews, more than 1,300 medicines across over 90 conditions, same-day dispatch on orders placed before 3pm, and free discreet delivery on orders over £40.
That is who reviews and dispenses behind the scenes when you use our prescribing and dispensing service. Your patients see your brand; the clinical and pharmacy work is done by a registered pharmacy with a public track record.
What you get on day one
A branded shop, your first treatment area live, and a clear line on who holds clinical responsibility.
Typical setup
- We agree your treatment areas and clinical model.
- Your shop and assessments are built in your branding.
- Prescribing and dispensing are connected.
- You launch with a test order.
Questions we get asked
How fast can we launch?
It depends on your treatment areas and whether you use our prescribers and pharmacy partner. We set out a timeline on the first call.
Who is clinically responsible?
The prescriber and the dispensing pharmacy. Our guide to selling medication from an existing brand explains the model.
Can we advertise our treatments?
Prescription-only medicines cannot be advertised to the public in the UK. Our conversion guide covers what you can do.
Who else uses Sync-RX
- Superintendent pharmacists: Governance, SOPs and an audit trail you can stand behind.
- Pharmacy owners: Grow online without growing the back office.
- Remote prescribers: Everything needed to decide, in one screen.
- Clinical and medical directors: Protocols, oversight and audit across every prescriber.
- Dispensary and ops managers: Order queues, labels and couriers at volume.
Book a walkthrough
Tell us your treatment areas and where you are today, and we will show you the whole journey end to end. Pricing, minimum terms and what counts as a consultation are set out in the commercial section of the FAQ. Already running on something else? See moving to Sync-RX.