Selling and subscriptions
Loop Subscriptions integration for online pharmacies and clinics
What this integration does
- Syncs subscription contracts and their upcoming orders into the patient record.
- Listens to lifecycle webhooks: created, updated, paused, cancelled, billing attempts.
- Runs your repeat rules before an upcoming order is allowed to bill.
- Applies dose changes and product swaps to the next scheduled delivery.
- Surfaces failed billing attempts to your team rather than losing them in an inbox.
Who it is for
Clinics running repeat treatment on Shopify who use Loop rather than Recharge, and anyone migrating between the two.
How it works
- Connect Loop with your API credentials.
- Map subscription plans to Sync-RX treatments.
- Sync-RX registers the lifecycle webhooks.
- Upcoming orders are checked against the patient's current clinical status before billing.
What you need
A Loop Subscriptions account on your Shopify store and API access.
FAQ
Can we use Loop and Recharge together?
You can connect either, but run one subscription engine per clinic to keep the record clean.
Does a repeat still get a clinical check?
Yes. The check runs against your rules before the upcoming order is released.
Can a patient change dose?
Yes, and the change is applied to the next scheduled delivery.
What happens when billing fails?
The attempt is recorded and the order is held for your team.
Keep reading
Book a walkthrough
Want to see it connected? Tell us which systems you already run and we will show you the joins live, using your setup rather than a demo account.