Appointments and communication
Superchat integration for patient messaging
What this integration does
- Sends outbound patient messages across the channels Superchat supports.
- Keeps the conversation attached to the patient record.
- Lets support work one inbox instead of four.
- Respects the same opt-in and opt-out state as other channels.
Who it is for
Support teams handling high message volume across several channels who do not want a separate history per channel.
How it works
- Ask us to activate Superchat for your clinic.
- Connect your Superchat account and channels.
- Map events to outbound messages.
What you need
A Superchat account with the channels you intend to use.
FAQ
Is it live today?
The rails are built and it is available on request; outbound comms are wired up on activation.
Does it replace WhatsApp Business?
It can, if you prefer one inbox across channels.
Where does the history live?
On the patient record, alongside every other interaction.
Can we trial it first?
Yes, on a single channel before widening.
Keep reading
Book a walkthrough
Want to see it connected? Tell us which systems you already run and we will show you the joins live, using your setup rather than a demo account.